Special Announcement for MCO/CMCO/RMCO Delivery Shipment
According to the Government notice of Covid-19 Movement Control Order taking effect on selected areas within Malaysia and courier service company's health and safety measures, your parcel might take longer to be delivered to your shipping address.
We appreciate your understanding and patience on this matter while the shipping company is doing their best to fulfill our logistic demand. Sorry for any inconvenience caused and thank you for shopping with us. For further assistance, please drop your enquiry to our online store live chat or email to yoptical0604@gmail.com.
Malaysia & Singapore Delivery
New shipping rate (within 0.5-1kg) effective 1st Jan 2021 :
1.
All lenses except miacare, toric & multifocal lenses will be shipped out within 3-5 working days.
2.
Miacare, toric & multifocal lenses will be shipped out within 7-14 working days.
3.
Neo dali toric cosmetic lenses will be shipped out within 4-6 weeks.
4.
Additional shipping fee will be charged on bulk purchase (above 1kg per parcel) & solution 300ml (RM5/bottle to Singapore).
**Please check the latest shipping fee promotion with our online store live chat agent.
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IMPORTANT NOTICES
1.
We are not responsible for any delay due to different countries' custom clearance procedure or the respective postal services delay in handling the mailed parcel.
2.
We are not responsible for any sales taxes, VAT, duties or any other fees applied by the customs service in your country.
3.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
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Return Policies
1. If there is any product variation error including Power, CYL, Axis, BC, & Color must be reported within 48hours upon receiving the goods, otherwise considered in Perfect Conditions.
2. If there is any lens Defect, Torn, and Color Inconsistency must be reported within 3 months upon receiving the goods, otherwise considered in Perfect Conditions.
WHAT YOU SHOULD DO:
STEP 1: provide your order ID, one or more clear photo of goods & dispute reason
STEP 2: whatsapp to https://wa.me/60183514142
STEP 3: We will get back to you with our management decision and solution within 48 hours.
3. If you accidently purchased the wrong contact lenses or decided to change brands or prescriptions, please ensure that the product boxes are unopened or damaged and it's minimum expiry date is at least 1 year or above.
WHAT YOU SHOULD DO:
STEP 1: provide your order ID, one or more clear photo of goods & dispute reason
STEP 2: whatsapp to https://wa.me/60183514142
STEP 3: We will get back to you within 48 hours & you will need to ship back to us at your cost.
**All unopened goods must be kept and returned.
**Do not hesitate to drop us your enquiry to our online store live chat so we can provide you instant help and further information.
